Terms & Conditions

Last updated: August 2026

1. About us

“Harmony Moments”, “we”, “us” and “our” refers to Harmony Moments, a picnic and event styling service operating across Greater Sydney, NSW. “You” and “the client” refers to the person making the booking. By paying a booking deposit you accept these terms.

2. Bookings & payment

A booking is only confirmed once we have received your booking deposit and sent you written confirmation. Dates are not held without a deposit.

• Booking deposit — $100, non-refundable. Payable on booking to secure your date. This is deducted from your total.
• 50% of the total — due 7 days before your event date.
• Remaining balance — due 48 hours before your event date.

All setups must be paid in full before we begin styling. We reserve the right not to proceed with a setup where payment has not been received in full by the due time, and the booking deposit will not be refunded.

Prices are quoted in Australian dollars. Add-ons (fresh florals, curated catering, cakes, signage and similar) are quoted separately and are subject to the same schedule.

3. Cancellations & refunds

• More than 7 days before: all payments refunded except the $100 booking deposit.
• 3–7 days before: 50% of the total is payable and non-refundable.
• Less than 48 hours before: the full amount is payable and non-refundable.

This reflects that by those points we have committed time, purchased perishables such as fresh florals and catering, and turned away other bookings for your date.

4. Rescheduling

You may reschedule once, free of charge, if you give us more than 7 days’ notice and we have availability on your new date. Rescheduling inside 7 days is subject to availability and may incur additional costs where perishable items have already been purchased. Your booking deposit transfers to the new date.

5. Wet weather

Sydney weather is unpredictable, and we plan for it. If the forecast is unsuitable, we will contact you the day before to agree a plan. Your options are:

• Move the setup to a covered or indoor location (including your home), at no extra charge where the new location is within our normal service area;
• Reschedule to another available date at no extra charge; or
• Proceed as planned, at your election and risk.

If you choose to proceed and conditions then affect the setup, no refund is available. If you cancel outright due to weather rather than rescheduling, the cancellation terms in clause 3 apply. We may also relocate or postpone a setup where we reasonably consider conditions unsafe for our team, your guests or our equipment.

6. Your responsibilities

• Ensuring the location is accessible to us at the agreed setup time, including any building, gate or venue access.
• Obtaining any permit, venue permission or council approval required for your chosen location. We are happy to advise, but responsibility rests with you.
• Remaining with the setup for its duration. Items must not be left unattended.
• The conduct of you and your guests, and the reasonable care of our items while they are in your possession.

7. Our equipment

All furniture, styling pieces, linen, décor and other items remain the property of Harmony Moments at all times and are supplied on a hire basis for the duration of your booking.

You are responsible for the replacement cost of any item that is lost, stolen, burnt, broken or damaged beyond normal wear during your booking, and for any additional cleaning required beyond ordinary use. We will provide an itemised cost and payment is due within 7 days.

8. Duration & pack-down

Unless agreed otherwise in writing, setups run for the period stated in your booking confirmation. We will return at the agreed pack-down time. Additional time may be available on request and will be charged accordingly. Where a setup runs beyond the agreed time without prior agreement, additional charges may apply.

9. Food, drink & allergies

Where catering is arranged as an add-on, please advise all dietary requirements and allergies in writing at the time of booking. While we take care with preparation and sourcing, we cannot guarantee an allergen-free environment. You are responsible for advising your guests. You are welcome to supply your own food and beverages; responsibility for anything you supply rests with you, including compliance with any alcohol restrictions applying at your chosen location.

10. Photography & marketing

We may photograph or film our setups before guests arrive, and may use those images of the styling for our website, social media and marketing.

We will not publish images in which you or your guests are identifiable without your permission. If you would prefer we do not photograph your setup at all, simply tell us in writing before your event and we will respect that.

11. Liability

To the extent permitted by law, Harmony Moments is not liable for: injury, loss or damage arising from your or your guests’ use of the setup; personal belongings left at the location; weather, wildlife, or the acts of third parties and members of the public; or circumstances beyond our reasonable control including extreme weather, road closures, illness, or venue and council restrictions.

Where we are unable to deliver a setup due to such circumstances, our liability is limited to refunding amounts you have paid for that booking.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

12. Privacy

We collect only the details needed to plan and deliver your booking — typically your name, contact details, occasion and location. We do not sell your information or share it with third parties except where necessary to deliver your booking, such as with a caterer or florist. You may request a copy of, or deletion of, your details at any time.

13. Changes to these terms

We may update these terms from time to time. The terms that apply to your booking are those published on the date your booking is confirmed.

14. Getting in touch

Questions about any of this are welcome — we would much rather talk it through beforehand.

Contact us and we will come back to you within a day.